Frequently asked questions.

Yes. When you book with Wizard Parking, the garage has agreed to hold a space for your vehicle for your reservation time. If you arrive within your reservation window, in the vehicle on your reservation, and the garage can’t honor it, you get your money back. Contact us at support@wizardparking.com and we’ll take care of it.

No. You can book as a guest and manage your reservation from your confirmation email or at wizardparking.com/manage-reservation. With an account, you can save your vehicles and see all your bookings in one place.

Garages have different size limits, and many charge extra for larger vehicles. Knowing what you drive lets us show only garages with space for it, with any oversize pricing already included in the price you see.

Not if you arrive in the vehicle on your reservation and stay within your reservation times. Oversize pricing is included when you book. Arriving in a larger vehicle than the one you booked for, or leaving after your exit time, can lead to extra charges from the garage.

You can cancel without penalty any time before the start date and time of your reservation. To cancel, go to wizardparking.com/manage-reservation, click the Manage Reservation link in your confirmation email, or email our support team at support@wizardparking.com.

When you book, we place a hold on your card for the reservation amount. If you cancel, that hold is released. Depending on your bank, it can take a few business days to disappear from your statement.

Yes, at no charge, as long as you make the change before your reservation starts. Go to wizardparking.com/manage-reservation or click Manage Reservation in your confirmation email. If you’ll be arriving in a different vehicle, update it there too so the garage can accommodate it.

Show your reservation to the attendant. You’ll find it in your confirmation email. Some garages ask for it when you arrive, while others only ask when you leave, so keep it handy until you’ve exited. Many New York garages are attended: you hand over your keys and an attendant parks your car for you.

When you reserve with Wizard Parking, the operator agrees to provide your space for the time you booked. Entering before your reservation starts, or leaving after your exit time, may mean your reservation isn’t honored or the operator charges you extra.

If you need different times, you can change your reservation at no charge before it starts at wizardparking.com/manage-reservation or by clicking Manage Reservation in your confirmation email.